Overview

Posting Job Description 

Time Warner Cable’s Sales Department currently seeks full time Inbound Sales Representatives for our call center. Please find a brief description of the essential duties and responsibilities required to function successfully in this position below.
Position Summary:
The Inbound Sales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for residential cable, internet, home phone, and home management services. This professional is responsible for learning a customer’s household needs and making recommendations while maximizing revenue for Time Warner Cable.

This position is required to sell, transfer, provide information, and offer assistance on all aspects of cable services to potential and current customers by telephone.
Essential Job Functions:
An Inbound Sales Representative:

– Conducts proactive consultative needs analysis with new and existing customers including the development of client centric product solutions. They are experts in all TWC products, services and packages in order to support the needs of our customers.

– Answers inbound residential customer calls, covering a full range of Time Warner Cable services, including obtaining all information necessary for resolution of transactions. Calls must be handled in a timely and professional manner and in accordance with company policies and procedures.

– Achieves all sales standards set for the department by following the established departmental policies and procedures.

– Demonstrates full understanding of current marketing campaigns and offerings and has the ability to communicate them clearly to customers at every sales opportunity.

– Provides quality customer service over the phone, including information regarding products and services, billing, repair, collections and other types of inquiries

– Responds to customer complaints in a professional manner; attempts to resolve complaints successfully and upsell in accordance with established guidelines

– Maintains call and data entry (ICOMS/CSG) accuracy levels of 95% or better.

– Completes all other duties as assigned.