Customer Service Representative

Overview

Craft Wholesalers Inc., a family-owned business serving customers for over 40 years, is hiring a Customer Service Representative to join our growing team. We value reliability, teamwork, and a strong work ethic—and we reward it with competitive benefits and a supportive work environment.

Key Responsibilities:

• Answer incoming calls and respond to customer emails and faxes
• Process orders accurately and efficiently
• Provide product availability, pricing, and order status updates
• Handle returns, adjustments, and complaints in a professional manner
• Collaborate with team members and maintain strong internal communication

Qualifications:

• Minimum 2 years of customer service experience
• Excellent phone and communication skills
• Basic computer and typing skills (typing test may be required)
• Strong time management and organizational skills
• Self-motivated, dependable, and proactive
• Must be 18 or older

Benefits:

• Health, dental, and vision insurance
• 401(K) with company match
• Paid holidays and vacation
• Bi-weekly pay
• Stable, long-term employment in a family-oriented company

Full-time | Monday to Friday |8:30am-5pm some weekends