Overview
A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.
Duties and Responsibilities
Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
Using telephones, two-way radios or text messages to contact employees or emergency personnel
Speaking with supervisors or customers to resolve problems, requests for services or equipment
Preparing daily work such as schedules
Preparing work orders for crew or receiving work orders from work crews
Being in charge of communications within company assigned territories
Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information