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ADDITIONAL INFORMATION
Position is 80% Part time 32 hours a week. Required shift hours are 7a-3:30p Friday, Saturday, Sunday and Monday.
Registration Rep (Job Opening 380333) – Scope of Position The Ohio State University Medical Center is committed to improving access and service to customers. The registration representative functions as an integral member of the Patient Access Team supporting registration by reflecting a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated patient access services as well as ensures proper data collection/support for an accurate bill. Additionally, the registration representative is a knowledge expert who is proficient in registering patients. Must be an expert in all facets of registration and must be able to cross-train/cross-cover as appropriate. Must be knowledgeable of all payer and governmental regulations.
Position Summary The Registration Representative is an expert in product or service line area (OR/admission, pre-registration and registration). Responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Assures accurate information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Demonstrates the highest level of customer service excellence.
Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. Generates system reports and utilizes system reporting tools to demonstrate product line success and/or opportunities for improvement, relative to referrals, access, appointments, registration and reduction of wait times. Presents product line/service line information to key audiences as assigned. Collaborates with these same audiences as necessary for problem resolution, Displays the highest level of customer service, attentiveness and consideration possible in all cases.
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Education and Experience
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High school diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.
Preferred Qualifications: one year experience in customer service, one year experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.), previous experience working with health insurance, one year experience registering patients for appointments or procedures.
Preferred: Bachelor’s Degree or equiv combination of education and exp in healthcare or physician practice. Exp with Windows, Excel, Access and Intranet/internet navigation tools as well as system content. Medical terminology, ICD-9 diagnosis coding and third party reimbursement exp. Ability to work in multiple databases for management and reporting. Familiarity with OSUMC and its entities. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment. Qualified candidates may be asked to complete a pre-employment physical including a drug screen and background check.
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