Overview
Join one of the fastest growing companies in high tech. Veeva is experiencing rapid growth as the market expands for industry-specific, cloud-based software solutions. A pioneer in industry cloud, according to Forbes, ‘Veeva Systems is at the heart of two explosive megatrends: the cloud and life sciences.’ We build innovative SaaS solutions that include CRM, content management and customer master data management for life sciences customers ranging from emerging biotechs to the largest global pharmaceutical companies.
Read the buzz, see our videos and hear from our team about the innovation, people and life at Veeva. Are you ready to innovate, inspire, thrive, and shape the future of the industry cloud? Start your best career move here ….
Job Summary:
The Product Support Specialist will work closely with our customers to assist in implementations, issue identification, troubleshooting and resolution of Veeva’s CRM solution. In addition, he/she will work closely with internal teams (Product Management, Engineering, Sales, and Services) to ensure the success across our various teams as well as customers. This position reports to the Director of Product Support and requires a strong team player that thrives in a fast-paced and fluid entrepreneurial environment.
Requirements:
- Minimum 2 years of technology / support related work experience.
- Experience troubleshooting software.
- Professional demeanor, excellent communication skills (written and verbal), strong analytical skills.
- Able to work second shift (noon to 9:00 PM EST)
Nice to Have:
- Salesforce.com experience.
- Veeva CRM experience.
- SQL experience.