Patient Service Representative – 27125

Screens patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. Provides information and reports to client contact(s), keeping them current on our progress.

Schedule: Monday – Friday 8a – 4:30p

Location: Ohio State University Medical Center

Other duties and responsibilities include:

• Reviews the hospital census to identify self-pay patients on a daily basis
• Screens those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs
• Begins the application process when possible
• Identifies specific patient needs and direct them to the appropriate agency for assistance
• Introduces the patients to Firstsource’s services and inform them that we will be contacting them on a regular basis about their progress
• Provides transition for the Patient Account Representatives to develop a positive relationship with the patient
• Legibly records all patient information on the designated in house screening sheet
• Documents the results of the screening in the hospital computer system
• Informs the designated hospital employee(s) of the availability of assistance for each patient in a timely manner
• Identifies out-patient accounts from the census that are designated as self-pay
• Prints a ledger for each outpatient account identified as self-pay.
• Makes an attempt to reach the patient by telephone
• Outside field work as required
• Documents out-patient accounts when accepted in the hospital system

• High School diploma or equivalent required
• Bachelor’s degree is preferred but not required
• Experience with medical assistance programs is desirable
• Social service background or education is preferred
• Must have basic computer skills
• Must be able to walk, sit, and stand for extended periods of time
• Dress code and other policies may be different at each facility

All your information will be kept confidential according to EEO/AA guidelines