Overview
This position will be responsible for developing and providing training for the Clarity tool as it is used by Plan Owners” such as AEC’s, IM’s, PM’s and Infrastructure Delivery Coordinators. They will be responsible for working closely with Delivery Services, BSA’s ADC and the Clarity team to stay current with tool changes and upgrades, keeping training materials current and teaching Clarity classes for the changed functionality.
Curriculum Management
· Regularly review and update curriculum and self learning notes
· Responsible for producing materials to train on tool
· Work with Build Education team to schedule training classes
· Provide scheduled and ad hoc training to support Delivery Services growth
Drive Learning Culture
· Coordinate and lead Teaching Thursdays Clarity sessions
· Work with Build Education Team to provide insights into Clarity training needed based on upcoming tool changes
· Assist Build Education team in other areas as time permits
Clarity Tool Advocate
· Work closely with Clarity tools team to address needed changes and modifications based on user experiences
· Understand upcoming tool changes to be pushed to community; communicate and train appropriately on these changes
· Work with Delivery Services to understand how they are using to tool and consult between DS and Tools team to recommendations and support decisions.
Operations
· Work with Clarity Team to maintain and refresh Clarity training environment
· Maintain online self-training materials
· Develop and produce communication on tool upgrades and tips for use
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JOB SUMMARY: Serves as an expert in project management and manages all aspects of a moderately complex information technology project or multiple, medium-scale IT projects, including project planning, execution, timing, functionality, quality, communication and cost. Executes moderately, complex information technology projects from the original concept through the final implementation as well as ensures that the projects are aligned with Nationwide standards and IT strategies. Establishes and communicates goals and directs team activity.
RELATIONSHIP: Director/Officer
JOB RESPONSIBILITIES
1. Manages the strategic alignment and success of moderately sized IT initiatives and projects spanning multiple business units. Prioritizes, approves and ensures the completion of new product development, design of new processes, adoption of new strategies and/or projects within time, budget and specification constraints.
2. Consults with senior leadership and manages assigned project teams to ensure project alignment with the business unit?s strategy and objectives. Supports the portfolio management decision process through the Solution Delivery Framework.
3. Creates and executes medium- to large-scale project plans that may involve multiple disciplines in the information technology field. Coordinates projects with other on-going efforts. Leads project teams in the development and implementation of detailed work plans, schedules, project estimates, resource plans and status reports.
4. Provides appropriate performance feedback for project team members. Provides mentoring and coaching, where applicable, to assist project team members in achieving success.
5. Manages all activities regarding project risk and change management for medium- to large-scale IT projects. Leads or independently assesses inter-project/initiative dependencies and gauges the financial impact and risk of the project. Manages the project scope change process including the facilitation of issue/gap identification and resolution with business units, systems areas, channel managers and product managers.
6. Leads in the design, development, and implementation of business perspective work plans to determine needed tasks and resources (process, functional, product, and distribution channel) required to follow the Solution Delivery life cycle (SDLC) methods and procedures for complex projects that may span multiple business units.
7. Leads project teams in a matrix mode, containing internal and external (vendor) resources working in a distributed environment. Participates in vendor selection, and the negotiation of vendor tasks that contribute to the success of the project. Tracks, reviews and approves vendor deliverables and payments.
8. Leads the interfaces between IT projects and systems and business unit leadership to ensure collaboration and coordination between the project development staff, management, infrastructure areas, business partners, and if necessary, vendors and outside consultants. Monitors and assesses projects and communicates status to senior leadership. Ensures and manages the communication to and incorporation of feedback from customers on proposed, developing and completed projects. Crafts and implements communication plans requiring cultural change within the organization.
9. Identifies and anticipates issues that effect the successful delivery of projects. Facilitates resolution, mitigation, and appropriate escalation, up to and including senior management.
10. May consult and coach team members and less experienced project managers on Project Management best practices within the organization, including Solution Delivery and IT Value.
11. Assures proper quality standards are maintained during project execution and delivery. Defines quality standards for projects.
12. Demonstrates competency in coordinating all aspects of a medium- to large-scale project to delivery high customer satisfaction on large, complex projects.
13. May assist in the hiring, supervising, training and promotion of candidates.
14. Performs other duties as assigned.
JOB REQUIREMENTS:
Education: Undergraduate studies in business, management information systems, computer science or related field. BA or equivalent is preferred. Project Management Certification is preferred.
Experience: Eight years of work experience in the information technology field. Three years of proven project leadership experience on medium size and moderately complex projects including PLC/SDLC processes, facilitation, negotiation, delegation, mentoring, etc. is preferred.
Knowledge: Must have demonstrated knowledge of project management and systems development lifecycle processes, tools, concepts and methodologies. Must have demonstrated knowledge of insurance and financial services industry, operations, customers and businesses. Must have a familiarity with Nationwide?s strategic vision, direction, and values.
Skills/Competencies: Must possess key competencies of effective program/project management such as scope, definition, time management, cost analysis and allocation, human resource management, risk assessment and management, procurement, communication and integration management. Must be able to work and manage moderately, complex programs and projects. Must have strong problem-solving skills as well as decision-making skills. Must have strong negotiation skills to interact with management and internal and external partners, and stakeholders.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above minimum job requirements must be approved by the: Vice President and HR Officer
JOB CONDITIONS:
Overtime Eligibility: Not Eligible
Working Conditions: Normal office environment. Associates may have on-call responsibility after normal working hours and/or on weekends.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit Check: Not Applicable
Safety Sensitive (SS): Not Applicable
Job Evaluation Activity: Evaluated: MDK (12-22-03)
Job Family/Function: MIS/TPJ
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