Overview
Sales-oriented, customer service professional, here is a phenomenal opportunity to our guests with your knowledge, professionalism and to enjoy new career success!
We hare Heartland Automotive Services, Inc. and we are seeking a Customer Service Advisor our franchise. This position reports to the Store Manager.
In this critical role, you will be responsible for creating a ‘Wow!” guest experience. From the time the vehicle drives on the property, to when the keys are safely handed back, this position is responsible for making tailored service recommendations, ensuring quality product installation of work performed by service technicians and communicating to the guest any special circumstances that impact the overall satisfaction.
Our “A Player” will have a great can do” attitude, is detailed oriented, committed to “quality” work and must have a “guest first” attitude to ensure a wonderful experience. You must be comfortable speaking with guests about their vehicle in an easy to understand manner, must have an aptitude for mechanical work and be eager to learn new skills and grow your knowledge base.
We are a dynamic company that provides a competitive total compensation package which includes a comprehensive employee benefits program. This is an exciting opportunity to capitalize on your retail, sales and/or restaurant customer service background and take your career to the next level!
As our Customer Service Advisor you will be providing excellent, friendly “Guest First” care for all automotive services available. You will offer a positive consultative approach during the check-in process. This role is also a critical link to building sales and gross profit within the store location by using proven methods that exceed the guest’s and Jiffy Lube business needs and that realize our Heartland/Jiffy Lube’s vision and strategy for guest care.
Additional responsibilities include:
Accurately captures the guest’s product needs and provides updates through the entire process to create a “Wow!” experience
Understanding the range of products and services available and offering the guest options tailored specifically to meet their preventative automotive needs
Maintaining or exceeding sales mix target while simultaneously achieving high guest satisfaction by building relationships and trust
Providing sales and guest service leadership during store meetings and team huddles
Giving impartial advice to ensure guests are aware of manufacturer-recommended service needs are met
Delivering quality service at all times
Carrying out other duties and projects necessary for the position
Job Requirements
Additional requirements include:
Professional individual and uphold a clean appearance at all times
Enjoys and is energized by a fast paced, high performance retail environment
Analyze, comprehend and recommend financial objectives that help increase sales and service results
Has a “Guest First” mindset and is especially interested in solving difficult service experiences
Subject matter expert in such areas as vehicle safety rules, operations manuals and maintenance instructions necessary
Must have a valid driver’s license
Must pass a pre-employment drug and criminal history background check
Benefits
We share our success with our Teammates through the following:
Competitive pay
Paid training
Fantastic monthly bonus potential
Health, Dental, and Vision insurance plans
401(k) retirement plan
FREE quarterly conventional oil Jiffy Lube Signature Service® Oil Change
Generous discounts on purchases in our stores
Company Overview
At Heartland Automotive Services, Inc. our culture is built on trust. Our employees are important and respected members of our team. We recognize that they are our most valuable asset, so we invest in their success by providing operational training programs. We believe in providing opportunities for growth. Great results are rewarded because we’re a performance-based culture. Annually, we hold an awards ceremony in Dallas, Texas for our top performers. We offer opportunities in over 500 stores and office locations coast to coast with plans for continued growth. With us, your career path is wide open! Please apply today! Come join our team!